Package theft has become an unavoidable reality for countless New York City residents, particularly those living in buildings without doorman services. With an estimated 90,000 packages disappearing daily across the city, the problem has grown from an occasional nuisance into a significant challenge affecting how people shop and receive essential goods.
A new delivery and concierge service aims to solve this persistent problem by fundamentally changing how packages reach their final destination. Rather than relying on packages being left in building lobbies or outside apartment doors, the service creates a secure chain of custody from shipper to recipient.
Secure Your Box operates on a straightforward premise: customers redirect all their packages to the company’s secure facility instead of their home address. The service then stores each delivery safely until arranging a hand-delivery directly to the customer at a pre-scheduled time when they are home. The critical difference from traditional delivery services is that packages are never left unattended at any point in the process.
The business was founded by Marc Hummel Jr. and Craig Folli, both experienced real estate agents in New York City. Their professional experience gave them direct insight into how frequently package theft and missed deliveries occurred across nearly every neighborhood in the city, particularly in buildings without doorman services.
The founders recognized that while doorman buildings offer built-in security for package receipt, even they face issues during peak delivery periods, including lost and misplaced packages. Meanwhile, the vast number of New Yorkers living in walk-up apartments, townhomes, and smaller residential buildings face constant vulnerability to package theft. And even when packages aren’t stolen, residents frequently miss deliveries while at work or traveling, leading to ongoing frustration and delays.
The service model addresses both problems simultaneously. By consolidating all deliveries to a single secure location, customers gain control over when and how they receive their packages. The scheduled delivery system means recipients are always present to accept their items personally, eliminating the window of vulnerability that occurs when packages sit unattended in common areas.
Beyond standard package delivery, the NYC concierge service offers additional options including secure storage for items customers aren’t ready to receive immediately and broader concierge delivery services throughout the city. This flexibility allows the service to accommodate different lifestyles and schedules, from busy professionals who travel frequently to residents who simply want peace of mind about their online purchases.
The pricing structure reflects this variety of needs, with multiple plan options designed to fit different volumes of deliveries and service requirements. The company has also developed an affiliate program that allows real estate brokers, influencers, and other partners to recommend the service and earn compensation when referred customers sign up and subscribe.
The affiliate approach makes particular sense given the founders’ backgrounds in real estate. Brokers and property managers often field complaints about package theft from tenants in non-doorman buildings, making them natural advocates for a solution that could improve residential satisfaction without requiring building infrastructure changes.
For residents, the appeal is straightforward: shipping everything to one secure address eliminates the anxiety of wondering whether a delivery will still be waiting when they get home. The hand-delivery model means packages go directly from the company’s possession into the customer’s hands, never sitting exposed in a lobby or hallway where anyone could take them.
This approach also solves the problem of missed deliveries that plague residents who work long hours or irregular schedules. Rather than trying to coordinate with delivery companies that may arrive at any time during the day, customers schedule their deliveries around their own availability.
While Secure Your Box currently operates exclusively in New York City, the company has plans to expand its service territory. Future markets under consideration include New Jersey, Pennsylvania, and Boston, suggesting the founders see potential for the model in other dense urban areas where package theft poses similar challenges.
The expansion plans indicate confidence that the problem the service addresses isn’t unique to New York. Urban areas across the country face similar issues with package security, particularly as online shopping continues to grow and more deliveries arrive at residential addresses. Buildings without doorman services exist in every major city, creating a potential market for a service that provides secure package handling without requiring infrastructure investment from property owners.
The company’s mission centers on eliminating package theft and missed deliveries one package at a time. For many urban residents, the simple act of ordering something online has become complicated by concerns about whether it will actually arrive safely. By creating an alternative delivery chain that prioritizes security and convenience, the service offers a solution that requires minimal effort from customers while providing maximum protection for their purchases.
As package theft continues to plague urban areas and online shopping becomes increasingly central to how people acquire everything from groceries to furniture, services that can guarantee secure delivery may become less luxury and more necessity for city dwellers.
